Microsoft CRM is quite simply the fastest and easiest way to add Customer Relationship Management capabilities to any organization that uses Microsoft Office or Outlook. Because it was designed to partner with Outlook, Microsoft CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and an incredibly rapid return on investment.

These days, customer service means more than good manners reinforced with a smile. Whole new levels of effort and specificity are being demanded of business employees when their customers are involved. Known as customer relationship management (CRM) and one-to-one marketing, personalization has become the watchword among businesses large and small across all sectors of the economy.

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Monthly Service Fees

Subscriptions for this service start at $399.95 per month, which includes:

• 5 User Licenses

• 2GB SQL Server Storage

• Nightly Backup

• 50GB Network Traffic per month

• Free Firewall Service Protection

• Conditioned Uninterruptible Power

• 100% Uptime SLA

• Service Monitoring

• 24x7 Technical Support¹

Add $59.95 per month for each additional end-user user license.

Volume discounts are available. Prices are based on a one-year service term contract. Shorter term contracts are available. Contact your EPI sales representative for details.

Setup fees for this service are $1,925.00 plus a one-time $35.00 per user configuration charge. Each deployment is configured using a dedicated front-end server solution with shared back-end SQL Server database. Dedicated SQL Server solutions are available.

MS Exchange Server Support

A subscription to EPI's Microsoft Exchange Server hosting service is recommended if you wish to integrate email services with your deployment. Add $199.00 per month for MS Exchange Server interface support plus applicable MS Exchange Server mailbox licensing fees. A one-time $450.00 service fee applies for configuration of this special CRM/Exchange Server integration option.

VPN services charges apply for CRM Outlook integration.

How to Subscribe to this Service

To begin the process of signing up for this service, simply contact your EPI sales representative by calling EPI at (905) 415-0101 or by writing us at sales@epidirect.com. If you would like to arrange for an EPI sales representative to contact you, then click here to fill out our handy contact request form.

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24x7 Technical Support

Your service includes FREE EPI Hosted Service Level 1 Technical Support. To put it very simply, contact us any time of the day or night. Whatever you need, we'll do it for you and help you in any way we can. You can use this available support for anything you need us to do to help you manage your hosted MS CRM solution.

Service Monitoring

Your service include EPI Service Monitoring. Monitoring checks your primary (Internet facing) servers and service connections every five minutes, 24 hours a day to verify that your servers are operational, triggering an immediate alert to EPI technicians in the event of a problem.