Unless otherwise stated, all EPI services are backed up nightly. Backups are performed as follows:

For standard SQL Server database hosting services:

• Full backups are performed nightly.
• Databases are managed using the "Simple" recovery model.
• Recovery, if required, returns each database to its state as of the last backup cycle.

For extended SQL Server database hosting services (Available on request. Additional service fees apply):

• Full database and log file backups are performed weekly.
• Log file backups are performed nightly.
• Depending on your database backup options, additional log file backups may be performed daily.
• Databases are managed using the "Full" recovery model.
• Recovery, if required, returns each database to its state as of the last database and/or log file backup cycle or, if possible, to the state of its last checkpoint.

Note: The above SQL Server backup policies also apply to services which use, directly or indirectly, Microsoft SQL Server services. This includes:

• All Microsoft application hosting services which rely on Microsoft SQL Server for their operation (i.e. SharePoint, Project Server, Commerce Server, Class Server, etc.)
   
• Any and all web site hosting services, terminal services or third party hosting services which rely on Microsoft SQL Server for their operation.

For Front-End Terminal Server (Execute Only) deployments:

Front-End Terminal Server (Execute Only) servers do not store customer data files on same computer that is executing your business applications. Instead, client data files are stored on separate back-end file servers or on separate back-end SQL Servers. These back-end servers are backed up nightly. For these front-end servers full backups are performed each time the front-end server is updated with new software or is patched with operating system updates.

For Front-End Terminal Server (Data Resident) deployments:

Front-End Terminal Server (Data Resident) servers store some or all client data on locally attached disk drives or on network attached SAN volumes. For this class of service full backups are performed weekly and incremental backups are performed daily.

For Microsoft Small Business Server deployments:

Full backups are performed nightly. A total of one week of backups is maintained which permits up to six days of data recovery. Options for longer backup cycles, incremental backups and the maintenance of separate off-site backups are available for an additional fee. Contact your EPI sales representative for details.

For all Other Standard Services:

• Full backups are performed weekly.
• Incremental backups are performed nightly.
• Recovery, if required, returns your web site or other service to its state as of the last backup cycle.

For Dedicated Servers and related Dedicated Services:

Unless otherwise stated in your Sales Agreement, standard pricing for nightly backup services provides for the backup of up to 20GB of uncompressed dedicated server data files. A surcharge of $65.00/month applies to each incremental increase of 20GB or less of operating system and data file usage. For example, a client using 35GB of server disk space storage would be invoiced their standard monthly fee, which covers backup services for the first 20GB of usage, plus $65.00 for the backup of the remaining 15GB of data file usage.

Extended Backup Services

EPI recommends that clients running mission critical applications talk to their EPI sales representative about various high availability options that are offered by EPI Internet Direct.

For those clients looking simply to shorten the recover window available for their service, EPI offers an extended backup service which provides additional backups of your web site, data files or SQL Server databases.

Pricing for this option starts at $50.00 per month, which adds one additional mid-day backup of up to 5GB of web site, data file or SQL Server database information (providing a total of two backups daily, one overnight and other mid-day).

Additional intermediate backups of the same data set add $35.00 per month per backup cycle for each 5GB block of consumed disk space. For example, to request backups at approximately 11:00AM, 2:00PM and 5:00PM brings the total number of daily backups to four (one overnight and the others at the time shown) and would be priced at $120.00 per month ($50.00, which includes one mid-day backup, plus 2x $35.00 for the two additional backup cycles).

A one-time setup fee of $195.00 is charged for setting up of this extended backup service.

Recovery Charges:

Recovery charges DO NOT apply if recovery is performed due to a failure of an EPI service.

If you request recovery, due to any reason not related to a failure of EPI service, then you will be charged time and materials at the rate of $140.00 per hour for standard recovery, and $240.00 per hour for emergency recovery. A minimum one hour service charge applies.

• Standard Recovery fees apply if no interruption of EPI schedules or other backup processes is required to perform your recovery.
   
• Emergency Recover fees apply a) if you require recovery operations to be performed outside of EPI's normal business hours. or b) if your recovery requires EPI to cancel and reschedule other backup operations, or c) if your recovery requires EPI to perform synchronization of multiple operational services (available only if your service includes the special backup services necessary to ensure service synchronization).

Exceptions:

• SharePoint Services
  EPI retains full backups for SharePoint web site databases but does not retain backups of individual SharePoint Web Sites. While it is technically possible to recover individual SharePoint web sites the time and expense involved is significant and is quoted on a case-by-case basis and full recovery may not be possible under all circumstances.
   
• SAN Storage Solutions
  SAN Storage provides a high availability, high capacity block based storage solution with built-in redundancy. Redundancies include RAID hardware, storage unit clustering and two or three way volume mirroring. EPI SAN storage pricing includes nightly 'snapshots' of SAN volumes which are retained on a five day cycle. Pricing does not include transfer of SAN data files to tape or other off-site storage facilities. Clients may extend this basic service to include additional snapshots, longer retention periods, backup to tape and other options. Contact your EPI sales representative for details.
   
• NAS Storage Solutions
  NAS Storage provides high availability, high capacity file based storage solution with built-in redundancy. Redundancies include RAID storage, storage unit clustering, two way volume mirroring and optional Volume Shadow Copy Services. EPI NAS storage pricing includes nightly 'snapshots' of NAS storage volumes which are retained on a seven day cycle. Files are copied to tape weekly for off-site storage on a four week cycle, with up to three weeks of usable backup files available. Clients may extend this basic service to include longer backup cycle extensions.

All prices are quoted in US dollars and are subject to change without notice. EPI reserves the right to modify backup policies without notice.