All data files and databases associated with EPI hosted services are backed up nightly. Backups are intended for disaster recovery of EPI hosted services only. Clients wishing EPI to perform special backups of hosted services should contact their EPI Internet Direct sales representative.

As a general practice, EPI targets a 7 day backup cycle for all information stored on our computers. Exceptions are as follows:

• For shared service Microsoft Exchange we perform message store backups nightly, retaining a maximum five day cycle of daily backups.
• For shared service POP3 and IMAP services we perform system backups, retaining a maximum five day cycle of daily backups.
• For Small Business Server deployments, we perform nightly full system backups, retaining a maximum eight day cycle of daily backups.
• For Windows and Linux based web site hosting services we perform nightly backups, retaining a maximum five day cycle of daily backups.

EPI maintains backups of FTP site contents only when this service is included with a customers hosting plan.

Periodically EPI will receive a request from a client to restore some information that is associated with a service EPI is hosting for a client. As a general rule we can recover:

• Microsoft SQL Server Databases
• Individual data files or folders associated with hosted terminal services.
• Individual web sites or web site folders

However individual mailboxes, individual emails, individual SharePoint web sites, SharePoint web site documents or selected other service elements may require a substantial amount of technical support assistance to recover with no specific guarantee that such information is, in fact, recoverable.

Please note: For Microsoft Exchange services only, individual deleted emails are retained within the Microsoft Exchange server for up to 30 days from the date that you pressed "Delete" or emptied your deleted items folder. While it is possible for an individual mail box user for instruct the server to immediately and permanently delete individual emails, EPI recommends that clients to not do this. If you are trying to recover a deleted email from your Microsoft Exchange mail box you can usually recover this without EPI's help using Microsoft Outlook.

Extending EPI's Backup Solutions

EPI has a number of options available for clients who wish to extend EPI's backup services to meet their specific needs. Some of these options include:

• Increasing the length of time that EPI keeps your backups.
• Increasing he number of backups performed each day.
• Daily, weekly or monthly off-site transfer of custom backups.
• etc.

Please contact your EPI sales representative for details.

Recovery Charges:

Recovery charges DO NOT apply if recovery is performed due to a failure of an EPI service.

If you request recovery, due to any reason not related to a failure of EPI service, then you will be charged time and materials at the rate of $140.00 per hour for standard recovery, and $240.00 per hour for emergency recovery. A minimum one hour service charge applies.

• Standard Recovery fees apply if no interruption of EPI schedules or other backup processes is required to perform your recovery.
   
• Emergency Recover fees apply a) if you require recovery operations to be performed outside of EPI's normal business hours. or b) if your recovery requires EPI to cancel and reschedule other backup operations, or c) if your recovery requires EPI to perform synchronization of multiple operational services (available only if your service includes the special backup services necessary to ensure service synchronization).

All prices are quoted in US dollars and are subject to change without notice. EPI reserves the right to modify backup policies without notice.