If you wish to cancel your EPI Internet Direct
account, you must submit a request to
cancellations@epidirect.com. Cancellation requests may
only be
submitted by the authorized billing contact for your account.
Cancellation requests must be submitted no later than 30 days prior to the
date of your next billing cycle, and may not be applied retroactively. Clients are responsible for any excess network traffic, disk space or other
regular service charges incurred prior to the effective termination date.
For clients with multi-user services such as hosted Microsoft Exchange
Server mailboxes, hosted Terminal Services and other 'per user' billing
programs the following rules apply to the cancellation or removal of
individual end-user accounts:
- End-user account termination requests are considered effective on
the date that the actual individual end-user account is terminated or
suspended.
- For invoicing purposes individual accounts terminated on or before
the 15th of the month will be invoiced through to the end of the current
month. Individual accounts terminated after the 15th of the month will
be invoiced through to the end of the following calendar month.
- If your regular billing cycle does not begin on the first day of a
calendar month, then the mid-point in your billing cycle determines when
cancellation of accounts is credited to your account.
Regardless, clients whose services are delivered subject to the terms of
an annual or month-to-month Sales Agreement cannot reduce billings below the
value of their contracted minimum commitment. If your services are delivered
subject to a Sales Agreement MSA (Master Services Agreement) then you should
refer to your MSA for terms and conditions relating to the cancellation of
your service.
EPI does not provide refunds for cancellations of prepaid account
services.
